YouLuxe Return & Refund Policy

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At YouLuxe, we believe that every woman deserves to feel confident, stylish, and satisfied with her purchase. We take pride in offering beautiful, quality handbags and fashion accessories that complement your unique style.

Your satisfaction is important to us. If your purchase does not meet your expectations, we are here to help make things right.

The following Return & Refund Policy outlines the conditions under which you may return or exchange an item purchased from YouLuxe.

1. Return Eligibility

We accept eligible returns within 14 days of the date your order is delivered.

To qualify for a return, your item must meet the following conditions:

• The item must be unused, unworn, and in its original condition.
• All original tags, labels, protective packaging, and accessories must be intact.
• The item must be returned in its original packaging, including any dust bags or branded boxes provided.
• You must provide proof of purchase, such as your order confirmation email or receipt.

YouLuxe reserves the right to decline returns that do not meet these conditions, subject to applicable consumer protection laws.

2. Non-Returnable Items

For hygiene, quality assurance, and inventory management reasons, the following items are generally not eligible for return or exchange:

• Gift cards.
• Personalized or customized products.
• Items marked as final sale at the time of purchase, except where required by law.
• Products that have been used, damaged, altered, or improperly maintained after delivery.

These exclusions do not affect your statutory rights regarding defective, damaged, or incorrectly described products.

3. Damaged, Defective, or Incorrect Items

We carefully inspect our products before shipping. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact our customer support team as soon as possible, preferably within 48 hours of delivery.

To help us resolve your concern quickly, please provide your order number, a description of the issue, and clear photographs of the product and packaging.

Once we review your request, we will arrange an appropriate resolution, which may include a replacement, exchange, refund, or another remedy available under applicable law.

You will not be responsible for return shipping costs when YouLuxe confirms that an item was delivered damaged, defective, or incorrectly.

4. How to Request a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at return@youluxeonline.com within 14 days of receiving your order.
2. Include your order number, the item you wish to return, and the reason for your return.
3. Our team will review your request and provide return instructions if your item is eligible.
4. Securely package your item and send it to the return address provided by our team.

Please do not send items back without first contacting us and receiving return instructions.

5. Refund Processing

Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility requirements.

If your return is approved, your refund will be issued to your original payment method within 5–10 business days of approval.

Please note that your bank or payment provider may require additional time to process the refund.

Original shipping charges are non-refundable for voluntary returns, unless otherwise required by law.

6. Return Shipping Costs

Customers are responsible for return shipping costs when returning an item due to a change of mind, personal preference, or an incorrect size or colour selected during checkout.

If your return is due to a verified product defect, shipping error, or damage that occurred before delivery, YouLuxe will cover the reasonable return shipping costs.

We recommend using a trackable shipping service, as YouLuxe cannot be held responsible for return packages lost in transit, except where applicable law provides otherwise.

7. Exchanges

If you would like to exchange your purchase for a different colour, style, or product, please contact our customer support team within 14 days of delivery.

Exchanges are subject to product availability and the condition of the returned item.

If the requested replacement is unavailable, we will discuss alternative options with you, including store credit or a refund where applicable.

8. Order Cancellations

If you need to cancel your order, please contact us as soon as possible after placing it.

We will make every effort to accommodate cancellation requests before an order has been processed or dispatched.

Once an order has been shipped, it may no longer be possible to cancel it. However, you may request a return after delivery in accordance with this policy.

Your statutory cancellation rights remain unaffected.

9. International Returns

For orders shipped outside Canada, customers are responsible for applicable international return shipping costs, customs duties, and other associated charges for voluntary returns.

International customers should contact our support team before returning an item to receive the appropriate return instructions.

Any mandatory consumer rights applicable to your purchase remain unaffected by this policy.

10. Contact Us

We are committed to making your YouLuxe shopping experience enjoyable and stress-free.

For questions about returns, refunds, or exchanges, please contact us:

YouLuxe Customer Care

Email: return@youluxeonline.com

Website: www.youluxeonline.com

Response time: Within 1–2 business days

Thank you for choosing YouLuxe. We appreciate your trust in our brand and look forward to helping you find pieces you will love.