At YouLuxe, your satisfaction is our top priority. We want you to love every purchase, but if something isn’t quite right, we’re here to help.
Returns
We accept returns on eligible items within 14 days of delivery. To qualify for a return:
- Items must be unused, unworn, and in their original condition.
- Tags, packaging, and any accessories must be intact and included.
- A proof of purchase or order confirmation is required.
Non-Returnable Items
We cannot accept returns for:
- Sale or clearance items
- Gift cards
- Undergarments or personal wear (for hygiene reasons)
- Items marked “Final Sale”
How to Start a Return
To initiate a return, please email us at support@youluxeonline.com with:
- Your order number
- The item(s) you wish to return
- A brief reason for the return
We will provide you with return instructions and a return address. Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item).
Refunds
Once we receive and inspect your return:
- We’ll notify you via email about the status of your refund.
- If approved, your refund will be processed within 5–10 business days.
- Refunds are issued to your original method of payment.
- Shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
Need a different size or color? We recommend placing a new order for the correct item and returning the original item separately for a refund.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Send photos and a description of the issue to support@youluxeonline.com, and we’ll make it right.
Late or Missing Refunds
If your refund hasn’t arrived after 10 business days:
- Check your bank account again.
- Contact your credit card company—it may take time before your refund is officially posted.
- Contact your bank for further processing times.
If you’ve done all of this and still have not received your refund, please contact us at support@youluxeonline.com.
Contact Us
If you have any questions about our policy or need assistance, please don’t hesitate to reach out to our support team:
📧 Email: support@youluxeonline.com
📦 Website: www.youluxeonline.com
Thank you for shopping with YouLuxe — where fashion meets luxury